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pragma:: tims™ is an integrated, robust defects and features management system. It makes it easy to manage, track, and evaluate all tickets throughout their entire lifecycles.
pragma:: tims™ offers two front-ends for two different user types:
- pragma::tims sc: Smart Client, a Java application for internal project members
- pragma::tims c³: Customer Care Center, a browser-based application which can be made available to project customers as a part of your customer care process
pragma::tims™ sc is used by the internal project staff: developers, project management, quality assurance, etc. Every authorised user has full access to all tickets for the given project. pragma::tims sc is a true smart client, which results in higher user-friendliness compared with a Web-based application. The smart client accesses the pragmasuite server components via standard HTTP protocol, which allows for a transparent access through a firewall. Since the client is installed using Sun Microsystem's "Java Web Start"-feature, no administration efforts are necessary to install or update pragma:: tims™ sc on client workstations.
pragma::tims™ c³ is a customer care interface. It has a simplified web interface that enables the project customers to comfortably enter suggestions and defects related to the product in development.
pragma::tims™ supports you and your team with numerous practical and important functions. The custom-made, user friendly interface and the overall usability of pragma::tims™ is highly appreciated by our customers. See the feature list for more information on the system functionality.
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