pragma::tims™ - the key features

overview

The following features form the core functionality of pragma::tims: 

• New tickets are easily created and assigned to the appropriate user
• Existing tickets can be commented on (including screenshots by copy-and-paste) by any user and can be assigned to other users
• Multiple workflow status models can be defined and connected to custom ticket types
• Every change of the ticket contents generates and sends a comfortable email notification message to all involved users
• The complete versioning of the ticket data may be used for any kind of evaluation (e.g., team efficiency measures etc.)
• Thanks to the integration with content versioning engines (Subversion), pragma::tims-tickets can be used to document the source code changes

pragma::tims™ is optimized for ease of use, stability, and performance. The system administration is particularly easy to master thanks to its innovative administration module.

The installation of pragma::tims clients is effort-free: the Zero Administration feature of the Java Web Start makes it possible! Installation of the Smart Clients occurs hands-free. One mouse-click will suffice; the application - if actual not already loaded in its current version - will immediately be installed and wll automatically start on the client workstation.

key features

pragma::tims™ offers much more than just the basic functions of a sophisticated To-Do list. The most important features are listed below. 

pragma::tims™ sc (smart client)

• One tool for all: manage requirements, defects and ideas in one place!
• Flexible workflow definition: define as many prefix-dependent status models as you like.
• Integration with Subversion: when the user chooses to check-in his files into the Subversion repository, pragma::tims will ask for the affected ticket IDs. The data is maintained by pragma::tims to assure the full traceability of code changes.
• Multiple ticket types: create classes of tickets for any kind of work items, e.g., "fun" for functional requirements or "def" for defects. The ticket types can be changed at any time (e.g., from "fun" to "def").
• Generic attributes: in addition to the fixed ticket attributes, any number of additional attributes may be defined (plain text or drop-down lists).
• WYSIWYG: ticket comments are entered into a graphical editor and formatted at will, including screenshots by copy-and-paste.
• Efficient data entry: using personalized templates, every user can define default set attributes to be used when creating a new ticket.
• Ticket references: every ticket can point to an arbitrary number of other tickets. These references can indicate any type of ticket relationship, e.g., duplicate tickets, derived tickets, clones etc. Also, custom (user-defined) ticket references are supported.
• File references and storage: a ticket may contain any number of file reference entries pointing to external resources. Optionally, the files can be stored and managed in the pragmasuite database.
• Comments: comments can be added to any ticket by any user that has the appropriate project access rights.
• Email notifications: every change of ticket attributes or a new comment entry generates a notification message to both owner and creator of the ticket. The messages are generated in plain text or HTML format and contain a link that directly opens the corresponding ticket in the pragma::tims smart client.
• Instant Messages: pragmasuite works with Skype software and can send ticket notifications as Skype instant messages.
• Powerful search engine: pragma::tims offers a sophisticated query builder. The queries can be stored (user-specific or globally) and reused. The queries can be refined by adding full text search criteria.
• Versioning: a powerful versioning engine records all changes of ticket attributes. The ticket data may be used for any purpose, e.g., to monitor and improve the organization's performance.
• Optimized for the Internet: pragma::tims sc uses the regular HTTP protocol to connect to the application server. Being a full blown smart client, pragma::tims is as flexible as - but much more pleasant to work with - than any browser-based client.  
• Reduced license costs: pragma::tims supports commercial (MS SQL Server) and open source free database management systems (PostgreSQL).
• CMMI: pragma::tims complies with the CMMI requirements.
• Easy installation: pragma::tims runs out-of-the-box. A skilled system administrator is able to get it up and running in a matter of minutes.
• Zero Administration on the client workstation: thanks to the Sun's Java Web Start feature, client installation is conducted automatically and without any administration effort.
• Intuitive administration: pragma::tims is particularly easy to set up and to maintain thanks to its innovative and intuitive system configuration module. All system entities are administered in a two-dimensional, easy to learn, object-oriented GUI!
• Scalability, stability and performance: achieved thanks to the robust pragmasuite technology.
• Platform independence: pragma::tims sc is based on Java technology and runs on any Java-compatible system (Unix, Windows, Mac).

pragma::tims™ c³ (customer care center)

• Side entrance to pragma::tims™: your customers will love the simple, browser-based client to enter and track change requests and trouble tickets.
• Security: every customer ticket has its clone ticket. Both tickets are permanently connected by a ticket reference. The clone tickets are invisible to the customer and are used internally to discuss and track the work on the customer request.
• Transparency for your customers: comments and status changes of the original "web" ticket generate email notifications. Keep your customers informed - use this as an integral part of your excellent customer service!